Refund & Return Policy
1. Scope
This Refund & Return Policy applies to all products and services purchased directly through the MFormula website and operated by OASIS CTG ALLIANCE SDN. BHD.
2. Returns Eligibility
You may request a return or exchange within seven (7) days from the date of delivery, subject to the following conditions:
- Products must be unused, unopened, and in original condition
- Original packaging, labels, and accessories must be intact
- Proof of purchase (order number or receipt) is required
To initiate a return request, please email us with your order details and reason for return.
Return Request Email:
📧 oasisctg1015@gmail.com
3. Refund Process
Once your returned item is received and inspected:
- You will be notified of the approval or rejection of your refund
- If approved, refunds will be processed to the original payment method
- Refund processing may take 7–10 business days, depending on your payment provider
Please note that processing times may vary and are subject to third-party payment gateway handling.
4. Non-Returnable / Excluded Items
The following items are not eligible for return or refund:
- Products that have been opened, used, or damaged after delivery
- Clearance items or promotional products clearly marked as “Final Sale”
- Any item returned outside the allowed return window
5. Return Shipping Costs
- Return shipping costs are borne by the customer
- If the return is due to our error (e.g. defective item, incorrect product shipped), we will cover the return shipping cost
We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.
6. Contact Information
For any questions regarding returns or refunds, please contact:
OASIS CTG ALLIANCE SDN. BHD.
📧 Email: oasisctg1015@gmail.com