GEN ONE CREATORS SDN. BHD.

Company No.: 202501014239 (1615653-V)
Email: enquiry@procomsec.com | Phone: +60 11-7387 5682
Registered Address: NO. 17, First Floor, Lorong Impian Ria 6, Taman Impian Ria,
14000 Bukit Mertajam, Pulau Pinang, Malaysia

Last updated: 9 June 2025

1. Introduction

GEN ONE CREATORS SDN. BHD. (“we,” “us,” “our”) respects your privacy. This Policy explains how we collect, use, disclose and safeguard your personal data when you:

2. Scope & Applicability
This Policy applies worldwide but is designed to comply with Malaysia’s Personal Data Protection Act 2010 (PDPA) and, where applicable, the EU General Data Protection Regulation (GDPR) for users in the European Economic Area.

3. Types of Data We Collect
3.1 Personal Data You Provide

• Account Registration: name, email address, password, phone number, shipping and billing address.
  
  
• Orders & Payments: order history, payment method details (processed via third-party gateway), invoices.
  
  
• Customer Support: correspondence, feedback, product reviews, photos or videos you submit.
  
  

3.2 Technical & Usage Data

• Device & Browser Information: IP address, device type, operating system, browser type.
  
  
• Analytics & Usage: pages viewed, time spent, referral source, clickstream data.
  
  
• Cookies & Similar Technologies: session cookies, persistent cookies, web beacons, local storage.
  
  

3.3 Marketing Data

• Preferences & Interests: newsletter subscriptions, marketing consents, survey responses, promotional interactions.
  
  

4. How We Use Your Data
4.1 To Provide & Improve Services

• Process orders, payments, shipping, returns and refunds.
  
  
• Authenticate accounts, detect and prevent fraud.
  
  
• Personalize product recommendations and content.
  
  
• Analyze usage patterns to optimize our website and apps.
  
  

4.2 To Communicate

• Send order confirmations, shipping notifications, and account alerts.
  
  
• Respond to inquiries, feedback, and support requests.
  
  
• Deliver marketing communications and promotional offers (where consented).
  
  

4.3 To Comply with Legal Obligations

• Maintain records for tax, audit, and regulatory compliance.
  
  
• Enforce our Terms & Conditions and investigate potential violations.
  
  

5. Legal Bases for Processing

• Consent: for marketing communications and cookies requiring opt-in.
  
  
• Contract: to fulfill orders, manage accounts, and provide Services you request.
  
  
• Legal Obligation: to comply with PDPA, tax laws, and other regulations.
  
  
• Legitimate Interests: to improve Services, prevent fraud, and maintain security.
  
  

6. Sharing & Disclosure
6.1 Service Providers & Partners

• Payment processors, shipping carriers, IT and hosting providers, marketing platforms.
  
  
• We only share the minimum data necessary and require them to protect your information.
  
  

6.2 Legal & Safety

• To comply with court orders, lawful requests by public authorities, or investigations.
  
  
• To protect our rights, property, or safety, or that of others.
  
  

6.3 Business Transfers

• In the event of a merger, acquisition, or sale of assets, your data may be transferred subject to this Policy.
  
  

7. Cookies & Tracking Technologies
7.1 Types of Cookies

• Essential Cookies: necessary for site functionality.
  
  
• Performance Cookies: anonymous analytics to improve user experience.
  
  
• Functional Cookies: remember preferences and settings.
  
  
• Advertising Cookies: deliver relevant ads and measure campaign effectiveness.
  
  

7.2 Your Choices

• Most browsers allow you to block or delete cookies via settings.
  
  
• You can opt out of targeted advertising via industry opt-out tools (e.g., www.youronlinechoices.com).
  
  

8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of your personal data.
  
  
• Rectify inaccurate or incomplete information.
  
  
• Erase or restrict processing of your data.
  
  
• Object to processing based on legitimate interests or marketing.
  
  
• Portability: receive your data in a structured, machine-readable format.
  
  
• Withdraw consent at any time for marketing and cookies.
  
  

To exercise any of these rights, please contact us as described below. We will respond within the timeframes required by applicable law.

10. Security Measures
We implement administrative, technical, and physical safeguards—encryption, access controls, secure servers—to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

11. Children’s Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal data from minors. If you believe we have collected data from a minor, please contact us to request deletion.

12. International Transfers
Your data may be transferred to, stored, and processed in Malaysia or other countries where our service providers operate. We ensure such transfers comply with PDPA and, as applicable, GDPR requirements.

13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last updated” date will indicate when the Policy was revised. Continued use of our Services constitutes acceptance of the updated Policy.