OASIS CTG ALLIANCE SDN. BHD.
Business Registration No.: 202501047721 (1649129-H)

Business Address:

NO. 25, JALAN PP 11/3,
TAMAN PUTRA PERDANA,
47130 PUCHONG,
SELANGOR, MALAYSIA

Email: oasisctg1015@gmail.com

1. Introduction

OASIS CTG ALLIANCE SDN. BHD. (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal data when you access or use the MFormula website(s), products, or services (collectively, the “Services”).

2. Scope & Applicability

This Privacy Policy applies globally. It is designed to comply with:

• Malaysia’s Personal Data Protection Act 2010 (PDPA)
  
• Where applicable, the EU General Data Protection Regulation (GDPR) for users located in the European Economic Area (EEA)
  

3. Types of Data We Collect

3.1 Personal Data You Provide

Account Registration

• Name
  
• Email address
  
• Password
  
• Phone number
  
• Shipping and billing address
  

Orders & Payments

• Order history
  
• Transaction details
  
• Invoices
  
  (Payment card details are processed securely by third-party payment gateways and are not stored by us.)
  

Customer Support & Engagement

• Communications with us
  
• Feedback, reviews
  
• Photos or videos you voluntarily submit
  

3.2 Technical & Usage Data

Device & Browser Information

• IP address
  
• Device type
  
• Operating system
  
• Browser type
  

Analytics & Usage

• Pages visited
  
• Time spent
  
• Referral sources
  
• Clickstream data
  

Cookies & Similar Technologies

• Session cookies
  
• Persistent cookies
  
• Web beacons
  
• Local storage
  

3.3 Marketing & Preference Data

• Newsletter subscriptions
  
• Marketing consents
  
• Survey responses
  
• Interactions with promotions or campaigns
  

4. How We Use Your Data

4.1 To Provide & Improve Our Services

• Process orders, payments, deliveries, returns, and refunds
  
• Manage and authenticate user accounts
  
• Detect, prevent, and investigate fraud or abuse
  
• Personalize content and product recommendations
  
• Analyze usage trends to improve website performance and user experience
  

4.2 To Communicate With You

• Send order confirmations and delivery notifications
  
• Provide account-related alerts
  
• Respond to inquiries, feedback, or support requests
  
• Send marketing communications and promotional offers (where consented)
  

4.3 To Comply With Legal & Regulatory Obligations

• Maintain records for tax, audit, and compliance purposes
  
• Enforce our Terms & Conditions
  
• Investigate violations, misuse, or unlawful activities
  

5. Legal Bases for Processing

We process personal data based on one or more of the following legal grounds:

• Consent – for marketing communications and cookies requiring opt-in
  
• Contractual Necessity – to fulfill orders and provide requested Services
  
• Legal Obligation – to comply with PDPA, tax, and regulatory requirements
  
• Legitimate Interests – to improve Services, prevent fraud, and ensure security
  

6. Sharing & Disclosure of Data

6.1 Service Providers & Business Partners

We may share personal data with trusted third parties such as:

• Payment processors
  
• Shipping and logistics providers
  
• IT, hosting, and cloud service providers
  
• Marketing and analytics platforms
  

Data shared is limited to what is strictly necessary, and all service providers are contractually required to safeguard your information.

6.2 Legal & Safety Requirements

We may disclose personal data where required to:

• Comply with court orders or lawful government requests
  
• Respond to investigations or legal processes
  
• Protect our rights, property, users, or public safety
  

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of the transaction, subject to this Privacy Policy.

7. Cookies & Tracking Technologies

7.1 Types of Cookies Used

• Essential Cookies – required for core site functionality
  
• Performance Cookies – anonymous analytics to improve performance
  
• Functional Cookies – remember preferences and settings
  
• Advertising Cookies – deliver relevant ads and measure effectiveness
  

7.2 Your Cookie Choices

• Most browsers allow you to manage or disable cookies via settings
  
• You may opt out of targeted advertising through industry tools.
  

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purposes described in this Policy
  
• Meet legal, tax, and regulatory requirements
  
• Resolve disputes and enforce agreements
  

When data is no longer required, it is securely deleted or anonymized.

9. Your Rights & Choices

Subject to applicable laws, you may have the right to:

• Access and obtain a copy of your personal data
  
• Correct inaccurate or incomplete information
  
• Request deletion or restriction of processing
  
• Object to processing based on legitimate interests or direct marketing
  
• Request data portability (where applicable)
  
• Withdraw consent at any time (for marketing or cookies)
  

Requests can be submitted using the contact details below. We will respond within legally required timeframes.

10. Security Measures

We implement appropriate administrative, technical, and physical safeguards, including:

• Encryption
  
• Access controls
  
• Secure servers
  

These measures protect personal data against unauthorized access, alteration, disclosure, or destruction.

11. Children’s Privacy

Our Services are not intended for individuals under 16 years of age.

We do not knowingly collect personal data from minors. If you believe such data has been collected, please contact us for prompt deletion.

12. International Data Transfers

Your personal data may be transferred to, stored, or processed in Malaysia or other countries where our service providers operate.

Where international transfers occur, we ensure appropriate safeguards are in place to comply with PDPA and, where applicable, GDPR requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices or legal obligations.

The “Last Updated” date will be revised accordingly. Continued use of the Services constitutes acceptance of the updated Policy.

Contact Information

For privacy-related inquiries or requests, please contact:

OASIS CTG ALLIANCE SDN. BHD.

Email: oasisctg1015@gmail.com